Privacy Policy

Privacy Policy details

Last updated: 22 June 2026

APEX Property Solutions & Co (“APEX”, “we”, “us” or “our”) is a family-owned property-maintenance business serving the NSW Central Coast. We are committed to protecting your personal information and handling it in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy applies to our website and to the cleaning, outdoor-care and handyman services we provide.

Information we collect

We only collect information we need to quote for and carry out your job. That can include:

• • Your name and contact details (phone number, email address and the suburb or property address where the work is needed).
• • Details about the job you are enquiring about (for example the type of clean, the size of the property, or the repair required) and any preferences you share with us.
• • Records of our communication with you, including quote requests, bookings and messages.
• • Basic technical information collected automatically when you use our website, such as your device type, browser, approximate location and the pages you view (see “Cookies and analytics” below).

You can choose not to provide some details, but we may not be able to give you an accurate quote or complete your job without them.

How we use your information

• • To prepare and send your free, no-obligation quote.
• • To respond to your enquiry and arrange, schedule and carry out the work.
• • To contact you about your job, including by phone, SMS or email.
• • To keep records, manage payments and meet our legal, insurance and tax obligations.
• • To improve our website, our services and the way we communicate.

Cookies and analytics

Our website uses cookies and trusted analytics tools (including Google Analytics) to understand how visitors use the site so we can improve it. This information is generally aggregated and does not identify you personally. You can disable or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.

When we share information

We do not sell or rent your personal information. We only share it where it is needed to deliver our services or where we are required to by law, for example:

• • With our own team members and trusted contractors who help carry out your job, on a need-to-know basis.
• • With service providers who support our business operations (such as scheduling, communications and payments), under confidentiality obligations.
• • Where required by law, or to protect our rights, safety or property.

We do not disclose your personal information overseas as a routine part of our business.

How we protect your information

We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or to meet our legal obligations, and then take reasonable steps to remove or de-identify it. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Marketing and your choices

From time to time we may contact you about your enquiry, your job or services that may be useful to you. You can opt out at any time by telling us, or by replying STOP to an SMS. We will always respect your choice.

Accessing, correcting or removing your information

You have the right to ask us what personal information we hold about you, to have it corrected if it is wrong, or to ask us to remove it where we are not required to keep it. Just contact us using the details below and we will help. There is normally no charge to make a request.

Other websites

Our website may link to other sites we do not control. This policy does not cover those sites, so please review their own privacy policies.

Children

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date above.

Contact us

If you have a question, a request or a concern about your privacy, please get in touch and we will do our best to put it right:

• • APEX Property Solutions & Co (ABN 12 682 498 648)
• • Email: customerservice@apexpropertysolutions.com.au
• • Phone: 1300 883 623
• • SMS: 0489 086 367

If you are not satisfied with how we have handled your information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.